Return Timeline
Returns are generally processed within 5-10 days of receiving your return. We appreciate your patience so that we can give each return the attention it deserves. If you need your return processed faster, please let us know by sending us an email at info@frannieshair.com.
For more details on the return timeline, once your return is received, our returns department gives it a thorough inspection. This generally occurs within one week of receiving your return. Your return is then processed based on the type of return you selected:
- Store credit is issued immediately once your return passes inspection.
- Refunds can take a few extra days for your credit card to process.
- For an exchange, once your return passes inspection, we will send out your new wig. If there is a balance due, we will send you an email with a link where you can pay the balance.
To see our return policy, click here. If you have any other questions, please feel free to reach out to us at info@frannieshair.com.