International Order Policy

This policy applies to all orders shipping outside of the United States. Our standard Terms of Use policy also applies to all international orders.

Shipping

For international orders, the shipping, taxes, and duties can be seen at checkout before completing your order. The costs that you see at checkout are the total costs that will be incurred for your purchase. There will be no additional fees or bills for customs, taxes, duties etc after you complete your purchase.

We ship internationally with UPS and DHL. The specific services available depend on your location.

International orders take about a week arrive at our international shipping warehouse prior to shipping out to you. As soon as your package is on its way to you, you will receive an email with tracking information. If you don't see an email, please make sure to check your spam/junk folder.

Cancellations

International orders may be cancelled prior to being processed for shipment. As soon as an international order is placed, Frannie's Hair incurs costs including those associated with currency conversion and international taxes. For this reason, cancelled orders incur a 15% restocking fee to cover these costs.

Order Modifications

International orders are not able to be changed once placed, so please double check your order and address prior to checkout.

Returns and Refunds

To determine if a product is eligible for return, please see our standard return policy, found here. Please note that shipping, taxes, and duties are not refundable. All returns for international orders incur a 15% restocking fee to cover the costs associated with currency conversion and international taxes. Furthermore, international orders for human hair products (including human hair / synthetic blends) are not eligible for return.

All costs associated with return shipping are not covered or reimbursed. This includes return shipping, duties and taxes. If duties and taxes are due upon delivery of the return, these fees will be deducted from the refund.

Gifts with Purchase

Unless otherwise stated, international orders are not eligible for gifts with purchase.

Questions

If you have any questions, please contact us here.