To initiate a return or exchange, please click here.

This return policy is only for eligible human hair products. For our general return policy, please click here.

It is our goal that you are completely satisfied with your merchandise. If you are not, you may return eligible human hair items (see list of eligible items below) for a refund within 15 days of the order date.

Human Hair items are returned directly to the manufacturer and are subject to the manufacturer's return policy. The wig must be in brand new condition with the tags attached, packaging undamaged, criss-cross part intact, odor-free, and no signs of wear. The product may be tried on, but not worn outside the house. Please do not shake out or comb through the wig before deciding whether or not to keep it. Using products, heat, or water on the wig will void the eligibility of the human hair item to be returned. Altering the products such as trimming or cutting will also void eligibility of return. Human Hair returns are up to the sole discretion of the manufacturer.

Human hair items incur a small restocking fee, which can be found below. The only other cost to you is the cost to ship the product to the manufacturer. Items that are inspected and found to be defective can be sent back for a full refund free of shipping charges. For international orders, please note that shipping, taxes, and duties are non-refundable.

The product must be returned in the packaging in which it was received and packed in a hard cardboard box with the same care that it was originally packed (i.e. tags, tissue paper, hairnet, box, outer cardboard box…).

We know that buying a wig online can be hard. We do incur a cost for every return, which we are happy to pay so that you can find the perfect wig. However, excessive returns or abuse of our return policy may result in these incurred costs being passed along to the customer.

Refunds will be issued once the item has passed inspection. Please see below for details of the inspection process.

Eligible Human Hair Items for Return

• Jon Renau Ignite Human Hair, restocking fee $35

Return Process

To start the return or exchange process, click here. This will guide you through requesting a return or exchange. You will also have the option to select your return shipping method. Most orders are eligible for a pre-paid return label, which costs $9.95, and is deducted from the amount that is returned to you.

After your return request is approved, you will be emailed a form to enclose in the box, the return mailing address, and your return label if you chose to get one. Returns received without the return form enclosed, or returns without prior approval are not guaranteed to be accepted.

Packing your return:

1. Make sure your item is in eligible condition
2. Pack the wig as you received it, in its undamaged box with its undamaged tag
3. If the wig came with bobby pins, please do not attach them to the wig or tag
4. Put this box in a hard cardboard box
5. Enclose your return form
6. Mail to the address given with your return approval instructions

Returns must be sent within 5 days of your return request being approved.

Please note that if you choose the self-shipping option (rather than a pre-paid label), we will not be able to track your return shipment. Therefore, if we don't receive the package, we will not be able to credit you for your return. Lost packages will need to be handled directly with USPS.

Refund options

1. Exchange. You can exchange the item(s) for a new one. If the new order is more than your original purchase, we will send you an invoice for the difference. If it is less, you can choose to either receive a store credit for the difference, or a refund to your original form of payment.
2. Store credit. If you plan to purchase from us again, store credit is a fast and easy way to receive your refund. It also helps us avoid fees. If you choose to receive your refund as store credit, you can change your mind at any time to convert your store credit to a full refund.
3. Refund. We will refund your purchase to your original form of payment. This may take up to 5 business days.

Please note that free gifts with purchase as well as shipping charges on the original order will be deducted from the amount returned to you if the wig is returned.