★★★★★Are you new to the world of wigs? Or are you a seasoned pro? Most of us who came here were newcomers with a ton of questions; we were filled with trepidation about wearing a wig. Good grief, who would have thought our hair journey would bring us here?
And lucky it did.
“Frannie’s Hair” and Frannie herself immediately made me feel at home, and among friends! I knew NOTHING, but with a medically induced hair loss I was in a panic. I needed to learn as much as I could, as fast as I could. She tirelessly answered all my questions, along with her other sidekicks- 😊 Matt, her General Manager who is just outstanding, he will answer your questions day and night, I am not kidding! Eliana Lin, who serves us in Customer Service, and her consultants on her Facebook page, Sherry and “V”. What a great team!
Speaking of Facebook, be sure to search out her group there, “Frannie’s Hair”. A safe place to glean information and chat with other sisters.
Her selection of brands continues to grow- she researches the different companies so what she brings to her customers is fully vetted. Her customer service is next to none, and her return policies are among the most generous that I have found so far. She makes it possible for us TO try wigs because, well, that’s the hardest part, isn’t it, buying a wig from an online shop. How can we know until we try? It took me a couple swings and misses to find my lane; I know that for sure!
So, thank you to Frannie, for your sincere, honest approach to this whole process, with your personal touches on everything including your own wig reviews. And to her staff for the support- priceless. We appreciate you!
Deb Wood